Customer Logistics Coordinator

Summary

Join our team as an Order Management Specialist, where you will manage customer orders from receipt through delivery, coordinate EDI applications, and maintain relationships with internal and external customers.

Requirements

• Educated to Degree level or equivalent in a relevant field
• Fluent in English and French required, Dutch speaking an advantage
• Minimum of 3 years experience within order management with a focus on logistics
• Minimum of 3 years experience of successful interaction with internal and external customers
• Experience in working with major retail customers in FMCG area preferred
• SAP knowledge is preferrable
• Excel: Intermediate level required (Advanced functions and formulas, PivotTables and Charts, Conditional Formatting)
• MS office: good command of Outlook/Word/PowerPoint
• Team player and ability to work in a matrix environment, enthusiastic and self-motivated
• Strong attention to detail
• Strong problem solving and decision-making skills with a drive for results
• Excellent communication skills and ability to build relationship and positive attitude with Customers and internal teams

Responsibilities

• Manage customer orders from receipt of order through to delivery at customer destination including billing
• Work closely with 3rd party logistics provider (3PL) and customers to achieve on-time and in-full delivery service to customers according to Kao standards
• Manage relationships with internal and external customers
• Manage order shortages, delivery failures and other impacts as well as stock return process in cooperation with customers and 3PL by using internal claim process
• Create monthly country- and top-customer-specific service level reporting and follow-up with commercial team and 3PL
• Manage customer order prioritization with commercial team and 3PL especially to successfully reach month-end and year-end closing targets but also in case of special events (e.g. promotions, launch/relaunch)
• Manage pro-actively potential short term stock shortages and allocation process (out of stocks) in cooperation with internal commercial- and planning-team and external customers
• Ensure that all EDI applications from/to customers (orders, invoices, DESADV etc) and our service provider (filler, logistics) are running faultless and without any delay in cooperation with the US EDI team
• Manage EDI customer database as well as EDI material EAN database to ensure flawless order- /invoice-flow and correct customer order material determination without any interruptions which would impact service level
• Responsible for new EDI set up with customers, incl. communication/coordination with customers and KAO EDI Team
• Create and maintain customer master data in SAP as well as price and off-invoice condition tables
• Support your Manager in reviewing and improving logistical processes and logistic costs on a monthly base and especially during Budget- and ETR-Processes
• Coverage for European CL Colleagues during holidays and sickness