Remote Customer Marketing Manager

Summary

The job is for a Customer Marketing Manager at BambooHR, a Utah-based company. The role involves developing marketing strategies to improve customer retention and engagement, overseeing community platforms, organizing events, and acting as a customer champion within the organization.

Requirements

• A Bachelor’s degree in Business, Marketing, or related field
• 3+ years of marketing experience, preferably in B2B SaaS, with a focus on customer retention or community management
• Strong organization skills with the ability to manage multiple projects simultaneously, from concept to completion, under tight deadlines
• Strong verbal and written communication skills when interacting with customers, organizing events, and advocating for customer needs across the company
• Experience with CRM tools and data analysis to track engagement and evaluate the effectiveness of retention strategies
• Demonstrated ability to lead projects and initiatives that improve customer engagement and retention. Must be proactive in identifying and solving potential challenges
• Comfort with digital technology, particularly online community platforms, event management tools, and customer relationship management software

Responsibilities

• Develop and implement comprehensive marketing strategies focused on community building among HR professionals, including customers
• Oversee and expand the online community platform, ensuring it serves as a vibrant hub for customer and prospect interaction and engagement
• Drive participation and monitor the health metrics of our community to ensure active engagement and satisfaction
• Work closely with our events team to plan, organize, and execute customer events and meetups that foster stronger community ties and enhance customer loyalty
• Facilitate and grow the customer advisory board, organizing regular meetings and interactions that allow for valuable customer input and foster a sense of inclusion and importance among our customers
• Manage and promote customer participation in beta and early access programs to gather feedback and drive improvements in new products or features
• Act as a customer champion within the organization, ensuring customer stories and feedback are shared across teams to inform product development and marketing strategies
• Establish and maintain effective channels for customer feedback, translating insights into actionable strategies that drive product improvements and customer satisfaction

Preferred Qualifications

• You already have experience marketing to the HR persona or similar role
• You have a genuine desire to drive customer success and build a thriving community of engaged users
• You are a master at building relationships with customers and co-workers
• You are able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution

Benefits

• Great Company Culture.. We’ve been recognized by multiple organizations like Inc , Salt Lake Tribune , Glassdoor ,  & Comparably for our great workplace culture
• Make an Impact.. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
• Rest.. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health. Benefits.. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future.. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Financial Peace University.. We pay for a one year subscription and you walk away with financial savvy and a bonus
• Give back.. Get paid to give your time to the community: ask us about this!
• Educational Benefits.. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
• Amazing Office Amenities.. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks!
• In-Person Onboarding!. All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models.. In-office, work-from-home, or hybrid, depending on position and location