Customer Marketing Manager

Summary

Join Multiplier as a Customer Marketing Manager and drive customer retention, growth, and advocacy. You will champion advocacy and retention initiatives, lead customer council engagement, and create delightful customer experiences. Collaborate with cross-functional teams, develop compelling customer stories, and implement data-driven marketing campaigns. This high-impact role offers full autonomy, remote work flexibility, and the chance to contribute to a rapidly growing company. We offer competitive benefits, recognition programs, career development, ESOPs, comprehensive health insurance, and a generous holiday policy.

Requirements

• 5+ years of experience in customer marketing, advocacy, or a similar role in a B2B SaaS environment
• Strong ability to build relationships with customers and internal stakeholders
• Experience running customer engagement programs, community initiatives, or awards programs
• Excellent communication and storytelling skills, with the ability to craft compelling narratives
• Data-driven mindset with experience analyzing customer data to drive insights and improvements
• A proactive and creative approach to problem-solving and customer engagement

Responsibilities

• Champion Advocacy & Retention Initiatives: Develop and execute the Multiplier Champions Awards program to recognize and celebrate our most engaged customers
• Customer Council Engagement: Lead the establishment and growth of customer councils in different regions, driving participation, fostering peer-to-peer networking, and ensuring feedback loops that inform Multiplier’s roadmap
• Drive Wow Moments: Identify and execute strategic initiatives that create delightful and memorable experiences for customers at key touchpoints across their journey with Multiplier
• Cross-functional Collaboration: Work closely with Customer Success, Sales, and Product teams to ensure customer marketing efforts align with business goals and customer needs
• Customer Storytelling & Case Studies: Capture and promote customer success stories, testimonials, and case studies to showcase the impact of Multiplier’s solutions
• Engagement & Growth Campaigns: Develop and implement marketing campaigns that drive customer retention, expansion, and referrals
• Data-Driven Decision Making: Analyze customer engagement metrics and feedback to continuously refine strategies and improve customer experiences

Benefits

• High-impact role with the chance to play a key role in a rapidly growing company
• Full autonomy in your role, with the flexibility to work remotely
• Work with a passionate, energetic, and diverse team
• Competitive benefits, recognition programs, and career development opportunities
• Attractive ESOPs, giving you a stake in the company’s success
• Comprehensive health insurance coverage for you and your family’s well-being
• Generous holiday policy
• A company that genuinely invests in your professional success