1Password is hiring a
Customer Onboarding Manager

Summary

The job is for a Customer Onboarding / Implementation Manager in the Onboarding team of 1Password, a password management service. The role involves helping large and high-potential customers harness the full potential of 1Password by working across functions of the organization to provide an exceptional customer experience. This is a remote opportunity within the UK.

Requirements

• Demonstrated experience in a Customer Success or Project Management function; Onboarding, Implementation, Account Management, Professional Services or equivalent B2B SaaS experience
• Strong communication and training skills over email, phone, and video
• Experience with and passion for helping people or businesses use software to be more productive and efficient
• Someone who works well with internal teams, balancing individual customer’s success with company needs and opportunities
• Experience with project managing large customer implementations/onboarding, and the customer success lifecycle
• Familiarity with the acronyms SCIM, AD, CLI, SSO, and SaaS is a strong asset

Responsibilities

• Lead large and high-potential customers through multiple levels of the Onboarding process
• Learn our CRM, what and how we track, and keep customer information and project tracking updated
• Proactively report on customers’ needs and valuable feedback to enhance and improve processes and the product
• Maximize customer engagements and collaborate with cross-functional peers to ensure a successful launch, long-term engagement, and wall-to-wall adoption
• Onboard customers, build rapport, and put success plans in place that influence the broader Customer Success metrics and processes

Preferred Qualifications

• A knack for learning things on your own and quickly adapting to new environments
• The thought of tracking minute details doesn’t make you cringe and you’re able to organize yourself and your tasks so customers don’t get missed or dropped
• Feedback, learning, and growing are some of your favorite words
• It’s a bonus if you have personal experience with 1Password or another password manager. While not required, it will allow you to quickly gain confidence in this role

Benefits

• Health and wellbeing benefits: > 👶 Maternity and parental leave top up programs > 👟 Wellness spending account > 🏝 Generous PTO policy > 💖 Company-wide wellness days off scheduled throughout the year > 🧠 Wellness Coach membership > 🩺 Comprehensive health coverage
• Growth and future benefits: > 📈 Employee stock option program for all full time employees > 💸 Retirement matching program > 💡 Training budget, 1Password University access, and learning sessions > 🔑 Free 1Password account (and friends and family discount!)
• Flexibility and community benefits: > 🤝 Paid volunteer days > 🌎 Employee-led DEI&B programs and ERGs > 🏠 Fully remote environment > 🏆 Peer-to-peer recognition through Bonusly