Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company, as a Client Onboarding Manager and become the face of Deel for our clients. You will be responsible for onboarding clients, setting them up for long-term success, and serving as their trusted advisor. This role involves providing strategic guidance on operational and product-related issues, advocating for clients internally, and facilitating on-time onboarding through project management. You will build strong client relationships, collect feedback, and coordinate with internal stakeholders to ensure a high-quality customer experience. You will leverage your expertise in managing complex B2B SaaS products to support clients throughout their Deel journey. This is a high-impact role where you will contribute to the transformation of global work.

Requirements

• You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• Creative approach to problem-solving and embrace the challenge with the tools at your disposal
• Excellent communicator with great written and presentation skills
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Onboard customers seamlessly and partner with long term growth and success in mind
• Provide tailored support, onboarding guidance and training to ensure customers are set up from day one
• Plan with Go-live dates in mind, you know how to proactively identify opportunities and pivot to achieve results
• Identify and flag risks that will lead to delayed onboarding
• Be the source of knowledge for the customer for the products they are looking to onboard. Build a relationship with the customer to set them up for success with Deel
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders so we best understand how we can improve and deliver excellence throughout onboarding and implementation
• Become a trusted partner and a technical integration expert and will truly understand their business needs, present and future
• Responsible for providing a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Understand Deel’s product offerings inside and out to ensure that you can support your accounts in their Deel journey
• Lead each onboarding as a project, coordinating with all stakeholders internal and external making sure that all parties involved in the project are kept up to date

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access