Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company, as a Client Onboarding Manager and become the face of Deel for our clients. You will be responsible for onboarding clients, establishing lasting relationships, and serving as a trusted advisor, providing strategic guidance on operational and product-related issues. You will also act as an internal advocate for clients, promoting new products and capabilities to expand their business with Deel. This role involves facilitating on-time onboarding through project management and problem-solving, partnering with internal teams, and optimizing customer onboarding workflows. You will contribute to process improvements and product automation, leading key initiatives and internal projects. This is a high-impact role at a company transforming the future of work.

Requirements

• You have a minimum of 3+ years of relevant experience in an onboarding/integration/project manager role and understand how to launch and manage complex onboarding journeys
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• Creative approach to problem-solving and embrace the challenge with the tools at your disposal
• Excellent communicator with great written and presentation skills
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Responsibilities

• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access