Customer Onboarding Specialist

Summary

Join Pavago as a Customer Onboarding Specialist to guide patients through the remote patient monitoring program, providing technical support and exceptional customer service.

Requirements

• Strong interpersonal skills, with a patient and empathetic approach to assisting non-tech savvy individuals
• Strong problem-solving skills and the ability to think on your feet
• Ability to manage multiple tasks and patient interactions efficiently
• Experience in customer support is essential for success in this position
• Comfortable with email and mobile communication tools (iPhone, etc.), and the ability to troubleshoot basic technical issues

Responsibilities

• Coach patients, particularly non-tech savvy older adults, through the onboarding process for the remote patient monitoring program
• Provide assistance with the setup and use of remote monitoring hardware, ensuring patients can successfully use the devices
• Conduct outreach via email and mobile communication (iPhone, etc.) to inform patients about the program and guide them through enrollment
• Assist patients in scheduling calls with their clinic for in-person discussions about the program if needed
• Maintain accurate records of patient interactions and onboarding progress using tools like ZenDesk, HubSpot, and G Suite

Benefits

Remote work