Momos is hiring a
Customer Operations Associate

Summary

The job is for a Customer Operations Associate in the US market for Momos, a rapidly growing company specializing in digital transformation of the Food and Beverage industry. The role involves providing support to customers across various channels, developing deep knowledge of the Momos software, conducting investigations and troubleshooting, and communicating effectively with internal teams.

Requirements

• Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner
• Critical thinking: ability to analyse information and situations, and make sound decisions based on available data
• Great command of English: Excellent written and verbal communication skills in English
• Collaborative: ability to work effectively in a team environment
• Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms
• Being organised: ability to manage multiple tasks and priorities effectively

Responsibilities

• Develop deep knowledge of the Momos software and features
• Communicate effectively with customers across various channels (email, chat, phone)
• Answer how-to questions and help customers navigate a variety of tools within Momos
• Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary
• Provide support & guidance to users across our customer base that use the Momos software

Preferred Qualifications

• Able to handle stressful situations: ability to remain calm and composed under pressure
• Attention to detail: meticulous attention to detail and accuracy in all aspects of work

Benefits

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and a flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity