Remote Customer & Partner Education Manager

Summary

Join Ramp as a Customer and Partner Education Manager to lead the development and execution of our education strategy. This role will focus on creating a fully-refreshed version of our customer education experience, consolidating and simplifying existing resources, and building certification tracks for partners.

Requirements

• 5+ years of experience in a customer or partner education role, ideally in a SaaS or fintech environment
• Proven experience developing and scaling customer/partner education programs, from onboarding to advanced certification
• Strong understanding of instructional design and experience working with educational tools like Camtasia, After Effects, and Intellum
• Demonstrated ability to collaborate with cross-functional teams and manage stakeholders across multiple departments
• A deep passion for creating modular, on-demand educational content that is accessible and user-friendly
• Strong project management skills, with the ability to prioritize and drive initiatives from conception to completion
• Excellent verbal and written communication skills, with a proven ability to create clear, concise educational materials
• Data-driven mindset, capable of analyzing metrics and feedback to continuously optimize education programs

Responsibilities

• Develop and Own the Customer and Partner Education Strategy
• Drive Content Creation and Collaboration
• Own the Partner Education Program
• Coordinate Cross-functional Efforts
• Optimize and Scale Training Resources
• Partner with Subject Matter Experts (SMEs)
• Metrics and Reporting

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support for NY
• Pet insurance