Remote Partner Customer Success Manager

Summary

Join JumpCloud as a Partner Customer Success Manager and partner with Channel Managers to deliver a world-class partner experience. As the primary point of contact for all partner needs, you will oversee customer onboarding, provide guidance that drives product adoption, and identify expansion opportunities.

Requirements

• Minimum 2 years of customer facing experience at a Saas company
• Technical acumen in the field of IT preferred (i.e. User Access Management, authentication, device management, MDM, security, system administration, etc)
• Strong organizational skills with the ability to manage several tasks in parallel
• Outstanding verbal & written communications and strong listening skills, particularly in the technical IT environment
• Learning mindset that is always curious
• Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail
• Bachelor’s degree or equivalent experience desired

Responsibilities

• Understand the partner’s and their key end customers requirements, challenges, and what business outcomes and value they are expecting from their investment
• Monitor partner and key end customers health and proactively identify issues by engaging all available resources to resolve the issue and strategically mitigate risk
• Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within JumpCloud
• Support expansion opportunities by understanding customer needs and partner with Partner Account Managers to drive expansion opportunities
• Oversee enablement program in collaboration with the Partner Education Specialist to ensure key end clients and partners are set up for success and meeting their enablement milestones
• Collaborate with Partner Account Managers to develop joint strategic Account Plans deepening partner relationships and driving additional value
• Maintain an understanding of JumpCloud products and industry knowledge to effectively drive greater customer engagement on the most relevant features /functionality for their specific business needs
• Maintain quantitative and qualitative value that clearly indicates a partner’s return on investment
• Maintain expertise in the JumpCloud platform product capabilities and how our solutions solve customer IT needs

Benefits

• Comprehensive benefits package, including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match
• Flexible paid time off policy