Honeycomb.io is hiring a
Customer Education Specialist

Summary

The job is for a Technical Customer Education role at Honeycomb, a remote-first company specializing in observability platforms. The role involves creating instructional videos, delivering technical education workshops, and keeping up to date with the company's technologies and product offerings.

Requirements

• Technical training / instructor and presentation experience
• Excellent written and verbal technical communication skills
• Experience with or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)
• At least 2 years of overall work experience, ideally in the SaaS or Enterprise software industry
• Experience recording, screencasting, and editing videos

Responsibilities

• Recording, screencasting, and editing instructional videos and product demonstrations for e-learning courses
• Delivering technical education workshops and content to new and existing customers
• Teaching the core concepts of Observability, Honeycomb product components
• Preparing materials for training including agendas, slides, live demonstrations, tutorials, and FAQs
• Creating and delivering scalable, high-quality, and reusable content including workshops, trainings, talks, blog posts, white papers, demos and examples both for on-demand and instructor-led sessions
• Analyzing process and training effectiveness and identify knowledge gaps

Preferred Qualifications

Previous experience in customer education in a technical domain

Benefits

• OTE of $110- 140k (90/10 split) based on team performance
• A stake in our success - generous equity with employee-friendly stock program
• Compensation benchmarked to San Francisco market - no matter of where you live (or move)!
• A remote-first mindset and culture (really!)
• 100% employee coverage for Health, Dental, Vision, Life and Disability insurance
• Time To Recharge - Unlimited PTO, paid sabbatical, 14 US company holidays in 2022, and one 3-day weekend per month
• Pick Your Perk - $600 a year to spend on the perks that you care about most
• Work Life Balance and Flexible Schedule options
• The tech you need AND a $500 Home Setup Stipend
• $200 Reimbursement for Cell/Wifi/CoWorking
• $1500+ Annual Professional Development Allowance
• Up to 16 weeks of paid parental leave, regardless of path to parenthood
• Maven Inclusive Family-Building benefit including unlimited virtual appointments, coaches & counselors, and $10K ‘wallet’ to support adoption, surrogacy, IVF, and egg/sperm freezing
• Semi-annual performance conversations (we call them Review & Rewards conversations) - so you know where you stand, and how you’ll be rewarded for your impact
• Annual compensation review, benchmarking to industry and inflation changes