Customer Relations and Office Manager

Summary

Join our dynamic team as a Customer Relations & Office Manager! This dual-role position, based remotely in South Africa, involves managing client relations in the property and construction industry and overseeing back-office operations. You will be the primary client contact, managing inquiries and building strong relationships. Additionally, you will lead and manage the project coordination team, ensuring timely project completion. This role requires working USA hours (8:30 am to 5:30 pm EST) and necessitates a reliable internet connection (fixed fibre line with 25 Mbps minimum speed) and power backup. The ideal candidate possesses strong communication, leadership, and organizational skills, along with experience in managing teams and a client-focused approach.

Requirements

• Work USA hours, Mon - Fri, from 8:30am to 5:30pm EST time (2:30pm to 11h30pm South African time)
• Be a South African Citizen
• Have a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection
• Have a reliable power backup solution

Responsibilities

• Act as the primary point of contact for clients, ensuring all queries and requests are addressed promptly and professionally
• Manage the dispatch email inbox, ensuring inquiries are delegated to the appropriate team members efficiently
• Build and maintain strong relationships with clients by providing personalized and high-quality customer service, which is often lacking in the construction industry
• Communicate effectively with business clients via email and phone, ensuring their needs are met and expectations exceeded
• Oversee and manage back-office operations, ensuring smooth workflows and up-to-date systems
• Lead and manage the project coordination team, ensuring that tasks are completed on time and according to client expectations
• Monitor project timelines, delegate tasks, and follow up with team members to ensure that projects stay on schedule
• Maintain oversight of processes and ensure that agents and coordinators are aligned, allowing the field team to operate effectively
• Continuously optimize internal processes to enhance efficiency and productivity

Preferred Qualifications

• Familiarity with Property Management or Real Estate Management
• Proven experience in managing and leading teams effectively
• Excellent written and verbal communication skills with a clear English accent to engage professionally with clients
• Strong organizational skills with a keen eye for detail to ensure accurate delegation and project oversight
• Ability to quickly learn and adapt to new software and programs
• Passion for delivering top-notch customer service and maintaining client satisfaction