Customer Service & Admin Support

Summary

Join our remote team as a Customer Service and Admin Support professional! This part-time role (with growth potential) involves handling customer inquiries via email, coordinating with internal teams, and managing administrative tasks. You will be responsible for order tracking, file management, and ensuring smooth day-to-day operations. Excellent customer service and communication skills are essential. The ideal candidate thrives in a structured environment and enjoys providing solutions to customer issues. This position offers a flexible remote work arrangement within the Central Timezone.

Requirements

• 1–3 years of customer support experience (email-based preferred)
• Proficient in Google Sheets, Google Drive, and file organization
• Excellent written communication skills
• Comfortable working independently with minimal supervision

Responsibilities

• Respond to customer inquiries promptly via email (primarily through Gmail)
• Provide clear and friendly communication for inquiries related to product details, order status, and returns
• Address customer issues related to order fulfillment or product quality in a professional manner
• Offer product recommendations and assist with general product-related inquiries
• Handle customer complaints, offer solutions, and escalate issues when necessary
• Follow up with customers to ensure their inquiries are resolved to satisfaction
• Maintain a positive, professional, and helpful demeanor in all customer interactions
• Process Shopify orders promptly and accurately
• Track and update order statuses in Google Sheets
• Ensure smooth coordination of order details and completion timelines
• Assist with any special requests related to shipping, delivery, or custom orders
• Support internal teams with file management and organizational tasks using Google Drive
• Maintain detailed customer records and ensure all interactions are logged accurately
• Organize and track customer orders, returns, and exchanges
• Follow SOPs and ensure consistency across tasks
• Assist with data entry and maintain accurate documentation for customer and order records
• Coordinate with internal teams to resolve customer inquiries or issues
• Relay important customer feedback and any special requirements to the design or fulfillment teams
• Participate in team meetings to discuss customer feedback, improvements, and action items
• Escalate issues to management or senior team members when necessary

Preferred Qualifications

Experience working with Shopify or ecommerce platforms is a plus