NEC Software Solutions is hiring a
Customer Service Advisor

Summary

Join us and make a difference in the world! We're NEC Software Solutions, part of global tech giant NEC Corporation. Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

Requirements

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required
• All offers are subject to satisfactory vetting, financial probity checks, references and occupational health checks

Responsibilities

• Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications
• Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed
• Process emergency payments and individual assistance grant applications
• Managing and processing data in a fast-paced office environment
• Accurate data recording
• Liaise with applicants to process information into the DAF solution
• Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
• To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly
• Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
• Work as part of the team in achieving targets set by the Service Manager
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
• Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
• Act as a key deliverer of the DAF contract

Benefits

Equal opportunities employer