FARFETCH is hiring a
Customer Service Advisor

Summary

The job is for a Customer Service Advisor in FARFETCH's Tokyo office. The role involves managing customer inquiries, providing correct information, resolving problems, and working with the local and global Operations team. The ideal candidate is native in Japanese, has business-level English, work experience in call centers or customer hospitality, and proficiency in IT systems.

Requirements

• Native in Japanese
• Business level English in Reading and Writing (TOEIC score 750 level or above)
• Work experience in call centers (calls and email) or in customer hospitality
• Experience in B2C customer service
• Proficient user of IT systems, both customer service specific and Windows packages (experience using Salesforce is a plus)

Responsibilities

• Manage all customers inquiries by phone call and email (mainly in Japanese and then English)
• Provide correct information to the customers promptly
• Resolve problems and share information by making full use of multiple IT systems
• Work together with the local and global Operations team to provide the best customer experience

Preferred Qualifications

Knowledge or interest in fashion (preferably luxury fashion)

Benefits

• (In principle) full remote
• Special discounts at Farfetch.com and BrownsFashion.com
• Annual Leave entitlement above statutory
• Well-being support and tools
• Volunteer opportunities and Giveback Days