Remote Customer Service Advisor

Summary

Join TopCashback's Customer Service Team as a Temporary Online Customer Service Advisor and deliver exceptional customer service, troubleshoot issues, and work collaboratively in a team environment.

Requirements

• Written communication - Be able to produce written communication that our members will be able to understand
• Problem solving - After training you will be able to problem solve issues our members face using a logical approach, while ensuring a variety of options are considered before deciding the best outcome to resolve the problem
• Time Management - Once fully trained, you will be required to take ownership of your own time within your day to maintain an agreed number of responses to our members
• Computer skills - While full training would be provided, you should be familiar with a computer. A basic knowledge Microsoft office would be beneficial
• Team Working - Working within a wider team you will help ensure that as a team we provide our members with a level of customer service that goes beyond their expectations

Responsibilities

• Delivering levels of customer service that go above and beyond at all times
• Troubleshooting and identifying issues that arise while also spotting any recurring issues and trends and reporting this to your Team Leader
• Ensuring you can keep motivated and engaged throughout the day to meet the necessary KPIs