Customer Service and Accounts Coordinator

Summary

Join Phoenix Offshore as a Customer Service & Account Coordinator for a 6-month contract (with potential for full-time conversion) at a US-based healthcare company. You will be a key operations liaison, delivering exceptional service, performing account outreach and reconciliation, driving bill collections, and supporting account relationships. This fully remote role requires strong communication, problem-solving, and operational skills to ensure timely revenue collection and positive stakeholder experiences. The position demands proficiency in customer service, accounts receivable, and billing, along with excellent communication and attention to detail. The work will primarily occur during US business hours (9 AM to 5 PM EST). The monthly wage is up to $1200.

Requirements

• 2+ years in customer service, accounts receivable, billing, or related operations
• Excellent verbal and written communication skills
• High attention to detail and comfort with sensitive conversations
• Proficient with basic software and excited to learn
• Friendly communicator with a solutions mindset
• Organized multi-tasker, motivated self-starter
• Proactive problem-solver, adept at reconciling data and resolving discrepancies

Responsibilities

• Respond to inbound inquiries about billing, payments, appointments, and partners
• Conduct outbound outreach to accounts regarding outstanding balances
• Maintain professional and empathetic communication during collection calls
• Conduct daily reconciliation of accounts receivable
• Collaborate with finance to ensure accurate posting of payments and remittances
• Monitor and resolve billing discrepancies or missing payments
• Follow up on outstanding bills and send payment reminders
• Work with accounts to establish payment arrangements or coordinate collections
• Escalate unresolved accounts as needed
• Collaborate with finance, clinical, and operations teams to improve processes
• Contribute to the development of SOPs for reconciliation and collection
• Generate regular reports on aging accounts, AR status, and partner metrics

Preferred Qualifications

• Experience in healthcare administration or medical billing
• Excel/Google Sheets (pivot tables, filters, formulas) and/or familiarity with billing platforms (e.g., QuickBooks, NetSuite, Phreesia, Athena)
• Background in insurance and self-pay reconciliation