Customer Service Associate

Summary

Join Allurion as a Customer Service Associate for a 12-month fixed-term contract (with the possibility of becoming permanent) based remotely in Europe. You will manage global customer orders, working closely with sales, operations, and finance teams. This role requires strong customer service, analytical, and communication skills, along with experience in software-related customer support. You will be responsible for order processing, issue resolution, and reporting key metrics. Allurion offers an innovative and challenging experience in a fast-growing health-tech startup, with opportunities for professional growth and working with a multicultural team.

Requirements

• Possess a confident and analytical mind, with outstanding written and verbal communication skills in English
• Have +3 years of experience in Customer Service or Customer Support (software related)
• Be completely proficient with the Microsoft Office suite
• Ability to manage processes via Zendesk and prioritize work based on commercial urgency
• Be self-motivated, a problem-solver, and able to work in a fast-paced environment with a positive attitude
• Demonstrate the ability to meet deadlines, handle, and prioritize simultaneous requests
• Be rigorous, detail-oriented, and possess a proven track record of strong organizational skills with impeccable execution
• Demonstrate clear, concise communication and the ability to communicate effectively verbally and in writing with all levels of the organization
• Have experience working with internationally dispersed, remote teams, with English as the primary business language
• Be a health innovation & industry enthusiast
• Be a team player with a good sense of humor

Responsibilities

• Obtain customer orders and match them to distribution agreements and system information regarding terms and pricing
• Investigate discrepancies and coordinate with Sales, Operations, and Finance to resolve issues and process orders
• Confirm purchase orders, check accuracy, and input them into the ERP for processing, ensuring correct currency, order dates, and other conditions
• Serve as the primary point of contact for customers and the sales team for all order-related support and issues
• Report key success metrics
• Suggest process improvement opportunities
• Support ad-hoc Sales Operations and Customer Service needs
• Demonstrate basic customer service knowledge and customer satisfaction: order management process; customer service department roles and responsibilities
• Create basic presentations using PowerPoint and Excel
• Follow basic methodologies based on pre-existing work instructions (SAP, Klairy)

Preferred Qualifications

Spanish, Arabic, or other languages are a strong asset

Benefits

• An innovative and challenging experience in a fast-growing U.S. health-tech start-up
• An opportunity to play an important role in a meaningful product that is changing people’s lives for the better
• An international scope, granting the opportunity to work with multicultural partners
• An enthusiastic and ambitious team that will support you and help you grow your skills