Fresh Prints is hiring a
Customer Service Associate

Summary

The job description is for a Customer Experience Associate at Fresh Prints, a growing collegiate apparel brand. The role involves handling customer inquiries, resolving issues, coordinating with internal teams, and qualifying leads. The ideal candidate should have 1-5 years of customer service experience, be patient, communicative, and able to think on their feet. The role is a remote position requiring night shift work.

Requirements

• 1-5 years of customer service experience
• At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
• Experience with both phone-based customer service and chat-based customer service
• Neutral Accent
• Positive attitude
• Calm under pressure
• Good problem-solving skills

Responsibilities

• Field inbound customer emails, calls, texts, and chats
• Communicate with clients, answer their questions, resolve issues, and update records
• Coordinate with internal teams and clients to resolve order issues
• Qualify leads and assign them to the sales team
• Converting leads into orders for clients that are assigned to the CX team

Benefits

• Competitive Monthly Salary
• Monthly Night Shift Allowance
• The opportunity to learn a lot rapidly
• Working in a great culture. We’re a talented, engaged, and an ambitious team dedicated to building a business together