Tide is hiring a
Customer Service Associate

Summary

The job is for a Member Support Agent at Tide, a rapidly growing finance & admin platform. The role involves providing 24/7 customer support to businesses in India Operations, identifying patterns, juggling priorities, handling banking challenges, mentoring team members, and using industry tools. The company values diversity and offers competitive salary, health insurance, term & life insurance, OPD benefits, mental wellbeing programs, learning & development budget, 15 days of privilege leaves, 12 days of casual leaves, 12 days of sick leaves, and 3 paid days off for volunteering or L&D activities.

Requirements

• Excellent spoken and written English skills
• 1-4 years of experience as a customer support associate
• Ability to attend to all the customer queries, comments and concern posted to the company social media platform
• Review all social media posts for accuracy
• Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
• Confident talking with our customers to help them get the most from their current account

Responsibilities

• Helping businesses across the India Operations to become success stories every day
• Spotting patterns and highlighting areas that can be improved
• Juggling priorities to ensure the best support experience for members
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
• Enjoy helping mentor new members of the team

Preferred Qualifications

• Passion for problem-solving and finding solutions to difficult situations
• Strong organisational skills
• Experience working in customer service for the finance industry
• Excellent computer skills
• Some experience working in startups

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities