The Luxury Closet is hiring a
Customer Service Associate

Summary

The Luxury Closet is a Dubai-based company that aims to offer the greatest selection of luxury products with the world’s best customer experience. The Customer Service Associate will manage all channels of customer interaction, identify and assess customers’ needs, build relationships, aim at converting inquiries into sales, handle complaints, maintain records, follow communication procedures, and work a 6-day week with rotational shifts.

Requirements

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail
• Excellent English communication
• Should be comfortable with 6 days workweek, rotational shifts, rotational week off

Responsibilities

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies
• Maintain positive and professional interaction with all the departments associated with the Customer Service department

Preferred Qualifications

Preferable candidate from Gurgaon

Benefits

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine