Verse is hiring a
Customer Service Associate

Summary

The job is for a Customer Service Representative at Verse Medical, a company providing software infrastructure for home healthcare. The role involves handling inbound calls, assisting patients with medical supply orders, and providing excellent customer service.

Requirements

• Fluency in Spanish and English (both verbal and written)
• Strong communication skills, with the ability to explain medical supply-related information to patients clearly and empathetically
• Ability to handle multiple tasks in a fast-paced environment
• A desire to grow within the company, with the opportunity to move into a lead role
• Previous experience in customer service, especially within the healthcare or DME industry, is a plus but not required
• A positive attitude and team-oriented mindset
• High level of organization and high attention to detail

Responsibilities

• Answer and manage inbound phone calls, especially from Spanish-speaking patients
• Assist patients with their medical supply orders, including troubleshooting any issues
• Provide excellent customer service by addressing patient concerns and answering questions related to their DME orders
• Work closely with other departments to resolve patient issues promptly and accurately
• Maintain a positive and professional demeanor when interacting with patients and team members
• Handle sensitive patient information with confidentiality and care
• Support the team in meeting customer service goals and performance standards

Benefits

• Fast career progression
• Work in a fast-paced, dynamic environment
• Work in a low bureaucracy environment that allows you to do your job well
• Learn about operations and healthcare quickly
• Compensation ranging from $60,000 to $62,000 per year
• Benefits and a variable pay component