Customer Service Associate

Summary

The job description is for a Customer Service Associate position at Penumbra in Berlin. The role involves managing and processing direct orders, handling customer and colleague inquiries via phone and email, and requires proficiency in English and German. The company offers a hybrid work model, modern workspace, perks like free drinks, fresh fruit, transport allowance, fitness subsidy or Urban Sports membership, and values teamwork and diversity.

Requirements

• A background in commercial training, or equivalent experience
• First experience in an office setting; a customer service background is a huge plus!

Responsibilities

• Manage and process direct orders
• Handle inquiries from customers and colleagues

Preferred Qualifications

• Professional experience in medical devices industry or in a similar regulated sector
• Proficiency in basic computer tools (Outlook, Excel) and ideally some experience with ERP systems (SAP is a big bonus)

Benefits

• A Role with Purpose
• Flexibility and Balance
• A Modern and Convenient Workspace
• Awesome Perks
• Stay Active
• Be Part of a Great Team