Customer Service Associate

Summary

Join Fresh Prints as a Customer Experience Associate and be the face of the company, defining the customer experience. You will field inbound customer calls, texts, and chats, communicating with clients, resolving issues, and coordinating with internal teams. This role requires 1-5 years of customer service experience, including help desk software and both phone and chat-based support. A neutral accent, positive attitude, and calm demeanor under pressure are essential. The position offers remote work with flexible hours (6:30 PM - 3:30 AM IST, Monday-Friday) and a competitive monthly salary ($400-$700, adjusted for experience). Fresh Prints is a fast-growing company with a strong culture and a commitment to its employees. This is an opportunity to make a significant impact and be part of a dynamic team.

Requirements

• 1 - 5 years of previous customer service experience
• At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
• Experience with both phone-based customer service and chat-based customer service
• Neutral Accent
• Positive attitude
• Calm under pressure
• Good problem-solving skills
• Flexibility to work EST hours

Responsibilities

• Field inbound customer calls, texts, and chats
• Communicate with clients, answer their questions, resolve issues, and update records
• Coordinate with internal teams to offer resolutions to clients

Preferred Qualifications

• Relentlessly optimistic: Even the toughest problems don’t get you down
• A great listener: You’re empathetic and you love guiding people through problems
• A great writer: You can clearly explain complex ideas and resolutions over email
• Diligent: You’re an i dotter and a t crosser. People rely on you because they know you sweat the small stuff

Benefits

• Work From Home / Remote
• Working Hours: 6:30 PM - 3:30 AM IST, Monday to Friday (slightly flexible)
• CTC: Ranges from $400 to $700 per month (adjusted for experience)