Verse is hiring a
Customer Service Associate

Summary

Join Verse Medical, a company building software infrastructure for in-home care, as we aggressively expand the team and offer opportunities for fast career progression.

Requirements

• Fluency in Spanish and English (both verbal and written)
• Strong communication skills, with the ability to explain medical supply-related information to patients clearly and empathetically
• Ability to handle multiple tasks in a fast-paced environment
• Desire to grow within the company, with the opportunity to move into a lead role
• Previous experience in customer service, especially within the healthcare or DME industry, is a plus but not required
• Positive attitude and team-oriented mindset
• High level of organization and high attention to detail

Responsibilities

• Answer and manage inbound phone calls, especially from Spanish-speaking patients
• Assist patients with their medical supply orders, including troubleshooting any issues
• Provide excellent customer service by addressing patient concerns and answering questions related to their DME orders
• Work closely with other departments to resolve patient issues promptly and accurately
• Maintain a positive and professional demeanor when interacting with patients and team members
• Handle sensitive patient information with confidentiality and care
• Support the team in meeting customer service goals and performance standards