Customer Service

Summary

Join our team in Barcelona as an Italian-speaking Customer Service Representative and immerse yourself in the world of automotive excellence. As a tire expert, you'll have the chance to provide personalized recommendations, share exciting promotions, and ensure that every customer's experience is nothing short of exceptional.

Requirements

• Fluent in Italian and in English (both written and spoken)
• Strong customer service orientation with excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proactive and solution-oriented approach to customer inquiries and complaints

Responsibilities

• Provide tire recommendations based on customers' vehicle specifications and driving needs
• Inform customers about ongoing promotions, discounts, and special offers
• Handle customer complaints and inquiries with empathy and professionalism, striving to achieve a satisfactory resolution for all parties involved
• Communicate with customers via phone, email, and chat, ensuring a high level of service and responsiveness
• Collaborate with other departments to address customer concerns and improve overall customer satisfaction

Benefits

• This is a long-term opportunity with a permanent contract, offering stability and the chance to grow within the company
• We offer a unique hybrid role based in Barcelona, with the flexibility of working from home for the majority of the month
• And the opportunity for international remote work, allowing you to work from Italy or any other EU country for up to 15 days per year
• Not an expert in tires? No problem! Our expert training team will provide comprehensive training to equip you with all the knowledge you need to excel in your role
• In addition, you'll enjoy the perk of discounts on BOSCH home appliances for your personal use when you're not on the road