Customer Service

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, as a Customer Service Representative. This role involves managing customer delivery requirements within the SAP system, confirming stock availability, handling inquiries, processing orders, and invoicing. You will work Monday-Friday (6 AM - 3 PM Manila Time) and enjoy work-from-home flexibility. The position requires at least 3 years of customer service experience, basic troubleshooting skills, and intermediate Microsoft Office skills. ConnectOS offers a competitive salary, comprehensive benefits including medical, dental, and life insurance, paid time off, and opportunities for career growth.

Requirements

• At least 3 years’ experience in a Customer Service role
• Basic troubleshooting skills in a Service environment
• Previous experience in Sales environment processing orders
• Intermediate Microsoft Office skills – Word, Excel, Outlook

Responsibilities

• Maintain customer delivery requirements within SAP System (Training will be provided)
• Confirm with dealer’s stock availability with an expected time of delivery
• Responsible for answer telephones and sorting of customer enquiries and requests for information
• Handle day to day delivery requirements on project orders
• Invoice out Commissioning when Commissioning Engineers advise and update the completed jobs into the commissioning log on the intranet
• Other tasks as required by management

Preferred Qualifications

Prior experience in SAP would be beneficial

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities