Remote Customer Service

Summary

Join our team as a Customer Service representative, working remotely from Washington, DC. You will assist clients with SAM.gov registrations, NCAGE codes, and other tasks related to federal financial assistance awards.

Requirements

• Comprehensive knowledge of and experience with processing SAM.gov registrations for U.S. and non-U.S. registrants, including ensuring that NCAGE and SAM.gov data syncs for non-U.S. registrants
• Experience communicating with Federal Service Desk (FSD.gov) to resolve SAM.gov registration issues
• Strong customer service orientation
• Comfortable and patient working with clients in developing countries all over the world
• Spanish and/or French language skills (in addition to English) would be a plus

Responsibilities

• Obtain necessary entity and entity administrator information from designated DFC clients
• For non-U.S. clients only, search to see if the entity already has an NCAGE code, and if it does not, request an NCAGE code using the validated SAM.gov entity information
• Complete the SAM.gov registration for U.S. federal financial assistance awards for the entity
• Help the client set up a Login.gov account and SAM.gov Entity Administrator role for their designated Entity Administrator
• Instruct the client on how to prepare and obtain notarization of their Entity Administrator appointment/confirmation letter
• Upload notarized letters to the Federal Service Desk
• Assist the client with any follow-on tasks that may be necessary to achieve Active Registration status. This and any other task in SAM.gov as listed above may require the submission of one or more Incidents to the Federal Service Desk