Customer Service Representative

Summary

Join Mutual of Omaha Mortgage as a Customer Service Representative and become the voice of our company, handling a high volume of inbound and outbound calls. You will build positive customer relationships, addressing questions and concerns while meeting daily performance targets. This role requires strong communication, active listening, and adaptability in a fast-paced environment. We offer a competitive hourly rate plus bonus, along with comprehensive benefits including medical, dental, vision, life insurance, and a 401k. Previous sales or customer service experience is required, and call center experience is preferred. Growth opportunities are available within the company.

Requirements

• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills
• Previous sales or customer service experience (in any capacity whether full time or part time)
• Microsoft Office Proficient required (utilization of Outlook is a must)

Responsibilities

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

Preferred Qualifications

Call center experience

Benefits

• $20/hour + Bonus
• Work/Life Balance: 40 hours/week Monday – Friday
• Benefits: Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities
• Medical, Dental, and Vision insurance
• Company paid life insurance
• 401K with a generous employer match
• Free Legal Services
• An Employee Loan Program