Customer Service

Summary

Join our team as a Customer Service Representative! You will be the voice of our company, answering client inquiries, providing product information, and resolving customer issues with empathy and efficiency. This role requires excellent communication skills, the ability to multitask, and experience in customer support. We offer flexible hours, remote work options, comprehensive health insurance, an excellent retirement plan, and significant opportunities for career advancement. Must reside in California. Apply today!

Requirements

• Have previous experience in customer support, client services, sales, or a related field
• Be excellent at communicating over the phone and other communication platforms
• Possess basic computer skills and experience
• Be able to multitask
• Have excellent time management and prioritization skills
• Be able to actively listen, relay information, and answer questions and/or concerns
• Be customer-focused for positive customer experience and resolution
• Reside in California

Responsibilities

• Answer client inquiries
• Provide product information
• Help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem
• Listen, learn, and resolve any customer inquiry
• Provide excellent customer care and focus; assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Up-sell if needed
• Schedule call backs and appointments to resolve customer needs

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)