Customer Service

Summary

Join our team as a Customer Service Representative! You will be the voice of our company, answering client inquiries, providing product information, and resolving customer issues with empathy and efficiency. This role requires excellent communication skills, problem-solving abilities, and the ability to manage multiple tasks simultaneously. Prior customer service experience is essential, along with strong computer skills and a customer-focused approach. We offer a comprehensive benefits package including health insurance, a retirement plan, flexible hours, and remote work options. There's also tremendous opportunity for upward mobility within the company.

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other communication platforms
• Basic computer skills and experience
• Ability to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused approach for positive customer experience and resolution

Responsibilities

• Answer client inquiries
• Provide product information
• Help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem
• Listen, learn, and resolve any customer inquiry
• Provide excellent customer care and focus; assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Up-sell if needed
• Schedule call backs and appointments to resolve customer needs

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)