Customer Service

Summary

Join our team as a customer service representative and provide excellent customer care, resolving inquiries through various communication channels. You will be responsible for answering calls, emails, and chats, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate possesses prior customer support experience, excellent communication skills, and the ability to multitask effectively. This role requires strong time management and prioritization skills, along with a customer-focused approach. Flexible hours and remote work options are available. Growth opportunities within the company are also offered.

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused for positive customer experience and resolution

Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)