Heals Healthcare is hiring a
Customer Service Executive in Malaysia

Summary

The Customer Service Executive role at Heals Healthcare involves managing tele-consultations, monitoring bookings, administering medication packaging and delivery orders, assisting with queries, preparing operation reports, and being fluent in English (with additional languages as a plus). The position is fully remote and offers supportive teamwork.

Requirements

• Bachelor’s degree in Business Administration, Customer Service or any equivalent courses
• Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage
• Well versed with Microsoft Office: Excel, Words and Power Point Presentation
• Good interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs
• Fluent in English (Mandarin, Cantonese and Bahasa Melayu a plus)
• Able to work on swift or odd hours to support client from different region or time zone
• Possess own secured computer or laptop as this role will be working from home

Responsibilities

• Managing tele-consultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports
• Monitoring incoming booking and ensuring both patient and doctors able to go through tele-consultation by communicating through MyDoc platform, WhatsApp, Intercom or direct phone line
• Administrating medication packaging and delivery order with service provider
• Triggering payment transaction and assisting patient when there is any inquiry arises
• Assisting doctor and patients with their queries on system functionality and escalating to technical team for any technical issue
• Assisting query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request
• Preparing various operation reports for management review

Benefits

• FULLY remote working arrangements
• Supportive team