Legal Soft Solution -Technology Meets Law is hiring a
Customer Service Representative

Summary

The job is for a Legal Customer Service Representative in Latin America who will communicate with clients, prepare legal documents, and ensure excellent service. The candidate must have fluent English and Spanish communication skills, at least 2 years of customer service experience, strong communication and interpersonal skills, detail-oriented multitasking abilities, proficiency in Microsoft Office Suite, ability to work remotely, and availability to work in the PST time zone.

Requirements

• Fluent in English and Spanish
• At least 2 years of experience in customer service or similar roles
• Excellent communication and interpersonal skills
• Detail-oriented and able to multitask
• Proficient in Microsoft Office Suite
• Able to work remotely and manage time and tasks efficiently
• Must have a personal Laptop or Desktop (8GB RAM, core 5 above with Microsoft Office) with an internet connection of at least 10mbps
• Available to work in PST (Pacific Standard Time) time zone

Responsibilities

• Communicate with potential clients via phone calls and emails to generate leads and interest for the company’s products or services
• Perform initial client assessments and evaluations to determine the client’s eligibility and suitability for the company’s products or services
• Gather and organize case documentation and information to facilitate the intake process and ensure compliance with legal requirements
• Schedule and follow up on appointments and consultations for clients to maintain contact and engagement with clients throughout the case lifecycle
• Assist in the drafting and filing of legal documents to support the legal team and ensure accuracy and timeliness of document preparation and submission
• Deliver outstanding customer service to clients to build trust and loyalty with clients and enhance the company’s reputation and referrals

Preferred Qualifications

Experience in a legal or law firm setting

Benefits

• Competitive Compensation: Earn a salary rate of US $5 - $6. per hour for a full-time commitment of 40 hours per week
• Thriving Towards Retirement: Build a secure future with our retirement plan
• Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage
• Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi
• Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies