Customer Service Expert

Summary

Join One Sutherland as a Spotify Support Superstar and be the voice behind the music, providing top-tier support to users. Key responsibilities include assisting users via email and web messaging, resolving account and payment issues, answering FAQs, and troubleshooting the Spotify experience. Fluency in Arabic (C1 level) and strong English skills (B2 or above) are required, along with a valid EU work permit and availability for flexible shifts. Previous customer service experience is a plus. In return, enjoy long-term job security, work-from-home flexibility, a competitive salary, additional health and life insurance, paid annual leave, and various other benefits.

Requirements

• Fluency in Arabic (C1 level)
• Strong English skills (B2 or above)
• Valid EU work permit
• Availability to work flexible shifts, including weekends

Responsibilities

• Assisting users via email and web messaging with their inquiries and concerns
• Resolving account and payment issues smoothly and efficiently
• Answering “How to” and FAQ questions with clarity and confidence
• Troubleshooting and fine-tuning the Spotify experience for our customers

Preferred Qualifications

• Previous customer service experience
• Excellent communication skills
• A positive, problem-solving attitude

Benefits

• Long-term job security with a permanent contract
• Work from home flexibility
• Competitive salary package
• Additional health & life insurance
• 21 days of paid annual leave
• Food vouchers & employee discounts
• Career growth opportunities within Sutherland
• Ongoing training & learning programs
• Rewards & recognition programs
• Fully digital employee services
• 24/7 psychological support program
• Multisport card (partially covered)
• Fun corporate events, wellness initiatives & team buildings
• Corporate social responsibility activities
• Exposure to global business expertise