Customer Service Expert

Summary

Join One Sutherland as a Spotify Support Superstar and be the voice behind the music, providing top-tier support to users. Key responsibilities include assisting users via email and web messaging, resolving account and payment issues, answering FAQs, and troubleshooting the Spotify experience. The position offers long-term job security with a permanent contract, work-from-home flexibility, and a competitive salary package. Additional benefits include health and life insurance, paid annual leave, food vouchers, employee discounts, career growth opportunities, and ongoing training programs. The ideal candidate will be fluent in Turkish (C1 level) and have strong English skills (B2 or above). Previous customer service experience is a plus but not required.

Requirements

• Fluency in Turkush (C1 level) – your words should flow like a great melody
• Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
• Availability to work flexible shifts, including weekends
• Excellent communication skills – as smooth as a jazz saxophone solo
• A positive, problem-solving attitude – even on the toughest tracks

Responsibilities

• Assisting users via email and web messaging with their inquiries and concerns
• Resolving account and payment issues smoothly and efficiently
• Answering “How to” and FAQ questions with clarity and confidence
• Troubleshooting and fine-tuning the Spotify experience for our customers

Preferred Qualifications

Previous customer service experience – a plus, but not a dealbreaker

Benefits

• Long-term job security with a permanent contract
• Work from home flexibility
• Competitive salary package
• Additional health & life insurance
• 21 days of paid annual leave
• Food vouchers & employee discounts
• Career growth opportunities within Sutherland
• Ongoing training & learning programs
• Rewards & recognition programs