Customer Service Officer

Summary

Join our client, a sustainability-focused company specializing in recycling and circular economy solutions, as a Customer Service Officer! Support their growing operations by processing collection, fulfillment, and registration orders. You will provide excellent customer support via phone and online channels, ensuring accurate and timely order processing. Manage a high volume of inbound and outbound calls and emails, representing the company professionally. Collaborate with internal teams to improve efficiency and troubleshoot issues. This full-time, work-from-home position offers a competitive benefits package.

Requirements

• 2+ years of experience in a call centre or customer service role
• Strong verbal and written communication skills
• Excellent data entry and order processing skills
• High attention to detail with problem-solving abilities
• Ability to multitask and work within deadlines
• Familiarity with CRM systems and customer service tools

Responsibilities

• Process collection, fulfillment, and registration orders efficiently
• Provide support to end-users via phone and online channels
• Ensure all orders are processed accurately and in a timely manner
• Escalate and record courier non-conformance issues in the CRM
• Manage a high volume of inbound calls and emails
• Make outbound calls (20–30 per day) during designated follow-up periods
• Represent the client professionally, conveying their environmental commitment to customers
• Communicate with internal teams to improve efficiency
• Investigate and troubleshoot process-related issues
• Work independently while maintaining team coordination

Preferred Qualifications

• Personable, friendly, and capable of working under pressure
• Self-motivated with a team player attitude

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Adhoc Bonus