Online Customer Service Advisor

Summary

Join TopCashback, a leading global cashback site, as a German-speaking Customer Support Specialist! This remote role (with one day a month in London or Stafford) offers a £27,000 salary and the chance to contribute significantly to our growing German market. You will be responsible for communicating with German members online, resolving cashback issues, and providing excellent customer service. Full training is provided, and the role is entirely online, avoiding a call center environment. We are seeking a proactive individual with strong problem-solving and communication skills in both German and English. This is a permanent position.

Requirements

• Native level German speaker
• Grammar and written communication skills in both German and English
• Problem solving and analytical skills
• Professional and hard working
• Self-motivated and able to work under their own initiative
• Well organized with the ability to prioritize workload and deadlines
• IT skills and attention to detail

Responsibilities

• Responding to customer support queries through Backoffice, social media sites and email
• Troubleshooting all queries using a logical approach
• Working to the set service levels and KPIs
• Recognizing any issues and alerting the line managers
• Delivering excellent levels of customer service at all times
• Supporting other members of staff within the team

Benefits

• Remote work, with one day per month in London or Stafford office
• Full training provided
• ��27,000 Salary