Customer Service Representative

Summary

Join ABC Legal Services, a national leader in legal document filing services, as a Customer Support Specialist! This remote position, based in Wisconsin, focuses on providing exceptional customer service. You will address customer inquiries, resolve issues, and ensure smooth order processing. The role requires strong communication, problem-solving, and multitasking skills. We offer a comprehensive benefits package including health insurance, 401k, disability insurance, paid time off, and more. Apply today and become part of our growing team!

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Preferred Qualifications

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience

Benefits

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program