Customer Service Representative

Summary

Join Assistantly's forward-thinking team and become a valued member of our unicorn community. As a Customer Service Assistant, you will provide exceptional support to clients, resolving issues and building strong relationships. You will utilize various communication channels, maintain detailed records, and collaborate with internal teams. This role requires strong communication, problem-solving, and technical skills, along with experience in customer support. Assistantly offers competitive pay, flexible work-from-home options, paid time off, health and wellness allowances, bonuses, and professional development opportunities.

Requirements

• Only Resumes in English will be considered
• Experience: 2+ years in customer support or a similar role
• Communication: Exceptional verbal and written skills, with a friendly, professional demeanor
• Problem-Solving: Strong troubleshooting abilities, with a patient and empathetic approach
• Technical Skills: Familiarity with CRM software and ticketing systems
• Organization: Detail-oriented with strong organizational skills, able to multitask in a fast-paced environment
• Teamwork: Collaborative mindset, capable of working well with cross-functional teams

Responsibilities

• Provide Support: Deliver timely, professional support via phone, email, and chat, ensuring customer satisfaction
• Resolve Issues: Troubleshoot and resolve customer inquiries, offering clear, concise solutions
• Guide Clients: Educate clients on product usage, features, and benefits, providing step-by-step instructions
• Document Interactions: Maintain detailed records of customer interactions and resolutions in our CRM system
• Escalate When Needed: Direct complex issues to relevant departments and ensure follow-up until resolution
• Stay Informed: Continuously update your knowledge on products, services, and industry trends to assist clients effectively
• Feedback Collection: Proactively gather client feedback to identify common issues and suggest improvements
• Follow-Up: Ensure client needs are fully met by conducting timely follow-ups after interactions
• Relationship Building: Develop and maintain strong client relationships, acting as the primary point of contact
• Client Engagement: Actively engage with clients to understand their goals and tailor support accordingly
• Training & Demos: Conduct product demonstrations and training sessions to ensure clients are well-informed
• Collaborate: Work closely with internal teams to address and resolve client inquiries, ensuring a smooth experience
• Monitor & Optimize: Track client usage, identify areas for improvement, and work with clients to enhance outcomes
• Advocate for Clients: Represent client feedback internally to drive product and service enhancements

Benefits

• Competitive Pay: Above market starting pay scale
• Flexibility: Permanent work-from-home opportunities
• Work Options: Part-time and full-time positions available
• Wellness: Health & Wellness Allowance
• Time Off: Paid Time Off (PTO) yearly
• Bonuses: Monthly bonus drawings, loyalty & performance bonuses, profit sharing
• Growth: Professional development training