Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, and become a crucial part of our customer service team. We are seeking a customer service representative proficient in English and Hindi to handle a high volume of live chats and tickets. You will be responsible for addressing customer queries, complaints, and identification approvals. This role requires proven customer service experience, strong IT skills, exceptional communication, and the ability to multitask effectively. A knowledge of cryptocurrency/blockchain is a plus. Binance offers a competitive salary, benefits, and a work-from-home arrangement (depending on the team).

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English is required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Responsibilities

• Handle high amounts of live chats
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Preferred Qualifications

• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)