Remote Customer Service Representative

Summary

The job is for a Customer Support role at Binance, a leading global blockchain ecosystem and cryptocurrency infrastructure provider. The role requires handling inbound calls, live chats, and other service methods in Spanish & English. Applicants should have a college degree or above, be trilingual with native Spanish, advanced English, and one more language, and have strong communication skills.

Requirements

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred

Responsibilities

• Handle inbound calls, live chat and other service methods
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately documenting customer requests
• Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
• Go the extra mile to engage customers

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire