Customer Service Representative

Summary

Join Mutual of Omaha Mortgage as a Customer Service Representative and become the voice of our company, handling a high volume of inbound and outbound calls. You will build positive customer relationships, meet daily performance targets, and utilize your excellent communication and interpersonal skills. We seek a quick learner who can adapt scripts and thrive in a fast-paced environment. Previous sales or customer service experience is required, and call center experience is preferred. Enjoy a competitive hourly rate plus bonus, comprehensive benefits, and growth opportunities within a Fortune 300 company.

Requirements

• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills
• Previous sales or customer service experience (in any capacity whether full time or part time)
• Microsoft Office Proficient required (utilization of Outlook is a must)

Responsibilities

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

Preferred Qualifications

Call center experience

Benefits

• $20/hour + Bonus
• Work/Life Balance: 40 hours/week Monday – Friday
• Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities
• Medical, Dental, and Vision insurance
• Company paid life insurance
• 401K with a generous employer match
• Free Legal Services
• An Employee Loan Program