Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, and become a crucial part of our customer support team. You will handle high-volume live chat and online inquiries in French and English, providing accurate and timely solutions to customer queries and complaints. This role requires at least one year of customer service experience, preferably in finance or e-commerce, along with a college degree and native-level French fluency. You will collaborate with other business units, manage complaints, and ensure customer satisfaction. Binance offers a competitive salary, company benefits, and a work-from-home arrangement (depending on the team). We are committed to creating a diverse and inclusive workplace.

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native-level fluency in French, and advanced English is mandatory to support our users in this role
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Previous experience with cross-functional support will be advantageous

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)