Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, and become a crucial part of our customer support team. You will handle high-volume live chat and online inquiries, providing accurate and timely assistance to our users in French and English. This role requires a minimum of one year of customer service experience, preferably in finance or e-commerce, along with a college degree and native-level French fluency. You will collaborate with other business units, manage complaints, and ensure customer satisfaction. Binance offers a competitive salary, benefits, and the opportunity to shape the future of blockchain technology in a dynamic and innovative environment. Work-from-home arrangements may be available.

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native-level fluency in French, and advanced English is mandatory to support our users in this role
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Previous experience with cross-functional support will be advantageous

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)