Customer Service Representative

Summary

Join Cloverleaf Care as a Customer Service Representative and enjoy a promising career in services management and coordination. This remote position, based in the Philippines, supports our US operations team. You will work the US day shift (11:30 PM to 8:30 AM Philippine Standard Time, Monday-Friday) from home. Responsibilities include scheduling healthcare workers, screening and hiring caregivers, communicating with staff, matching caregivers to clients, building rapport with team members, managing service delivery, providing customer service, preparing reports, supporting payroll, and offering HR support. The role requires 3+ years of customer service experience, excellent English communication skills, expert computer skills, problem-solving abilities, and strong organizational and time-management skills. Cloverleaf Care offers competitive pay, career advancement opportunities, a positive work environment, training, and recognition and incentives.

Requirements

• 3+ years experience in a Customer Service role
• Flair communication skills in English, both spoken and written is a **MUST**
• Expert level computer experience with documents, sheets and web applications is a **MUST**
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone. with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 11:30pm - 8:30am Philippine Standard Time
• Strong work ethics, respectful and a professional attitude towards work

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment
• Training, education
• Receive recognition and incentives from management