Customer Service Representative

Summary

Join the UAE's largest bank and serve customers by providing product and service information, resolving issues, and ensuring financial and reputational integrity.

Requirements

• High School
• 0 – 2 years relevant experience in banking sector
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
• Excellent communication skill in English & Arabic

Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines
• Handling and resolving customer complaints to customer satisfaction within defined authority limits and escalate as per process
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
• Maintains customer records by updating customer history through service requests/complaints and Notes
• Maintain confidentiality of the bank’s customers and data
• Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
• Attend to special tasks assigned by team leader and Managers
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Benefits

Valid UAE Family book (Mandatory)