Customer Service Representative

Summary

Join our team at Sutherland and unlock digital performance by delivering measurable results in a dynamic role that involves handling maintenance, collection, and liquidation activities for an assigned portfolio of accounts.

Requirements

• Excellent verbal and written communication skills
• Strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems
• Productive, quiet and distraction-free, secure place to work
• A Smartphone (iOS or Android), 4 years old or newer

Responsibilities

• Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts
• Handle a variety of customer inquiries
• Analyze payment history/notes
• Communicate statuses to customers

Benefits

• Competitive rate of $14/hour
• Medical, dental and vision benefits
• Paid training & generous PTO
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland