Customer Service Representative

Summary

Join our team as a Customer Service Representative and provide exceptional service to customers of a global leader in household, healthcare, and personal hygiene products. You will collaborate with customers, resolve queries, and offer personalized solutions across multiple communication channels. This role requires fluency in Polish and English, excellent customer service skills, and strong organizational abilities. We offer a permanent, part-time position with a competitive salary, benefits, and a hybrid work model in Bratislava, Slovakia. Additional perks include meal vouchers, commuting allowance, personal days, and access to various employee benefits and professional development opportunities.

Requirements

• Be fluent in Polish Language (written and spoken)
• Have comfortable English communication skills
• Possess a real passion for providing top-notch customer service in handling calls, including challenging ones
• Have excellent organizational skills and attention to detail
• Maintain a professional attitude with a proactive approach to resolving any type of issue
• Demonstrate commitment, dedication and a strong sense of teamwork
• Be eligible to work in Slovakia

Responsibilities

• Collaborate with customers to provide product information and resolve queries efficiently and professionally
• Empathize with customers, analyze their issues and offer personalized solutions
• Support our omnichannel service by communicating with consumers in multiple ways, such as via phone (inbound calls), email & various social media
• Develop a deep understanding of the products and services offered by our client
• Represent our company values and act as a brand ambassador

Benefits

• Base salary of €619 (€773,75 for 25hours/week) per month
• 6,23 €/day meal voucher (124€/month)
• A commuting allowance of €50 per month (€600 per annum)
• 2,5 extra days paid (personal days) per annum in case of emergencies and short-term absence
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
• Remote working option (subject to location and distance from our office)
• Fully paid 3 weeks (preferred office-based) training
• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities
• Employee Assistance Program: Free, confidential support on personal or work-related issues
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued