Customer Service Representative

Summary

Join CPM International, a global leader in customer service, as a Customer Support Agent! You will act as a customer advocate, product expert, and omnichannel specialist, providing exceptional support across various channels. This temporary, 3-month contract position in Barcelona offers a hybrid work model (mostly WFH) and a competitive salary. Responsibilities include handling customer inquiries, resolving issues, and representing the brand effectively. The role requires fluency in Norwegian and English, strong communication and problem-solving skills, and a customer-centric approach. Benefits include discounted health insurance, career growth opportunities, well-being support, and a referral program.

Requirements

• Fluent in Norwegian with exceptional grammar and spelling
• Fluency in both written and spoken English
• A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding
• Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail
• A professional and proactive approach to identifying and resolving customer issues effectively

Responsibilities

• Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently
• Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers
• Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media
• Analyse customer issues, identify root causes, and proactively offer personalized solutions
• Authentically represent the brand and its values in every interaction, fostering positive customer relationships

Benefits

• Discounted health insurance
• Ongoing training and development
• Confidential counselling and resources
• Exclusive offers and rewards
• LinkedIn learning and certifications
• Referral bonus
• 24 calendar days / 2 accrued days per month
• Hybrid (4 days per month at the office) or WFH if outside of Cataluña